Online computer help in three simple steps.
Clear guidance, at your pace.
Tell us what’s wrong. We explain how we can help and discuss any cost before you decide. Then we guide you online, step by step, in your own language and at your pace.
Get help now →
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Tell us what’s happening
Contact us and describe what you see in your own words. Your computer may be slow, show an unexpected message, or you may need help choosing software. You don’t need to know what’s causing the problem.
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Understand the help and cost
We review your request and explain the next step in everyday language. We discuss what’s included and any cost before you decide to go ahead. Ask us anything that is unclear.
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Get online computer help comfortably at home
We arrange your online help and guide you through each step at your pace. If access to your computer is needed, we explain it first and ask your permission. You can ask questions throughout.
Want to learn more about getting computer help safely? Read Microsoft’s advice on avoiding tech support scams (opens in a new tab).
Buying software or a service?
Each offer explains the price, duration and what’s included. If your purchase includes installation or setup help, we arrange that with you after ordering. Unsure which offer suits you? Contact us before buying.
Start by telling us what’s wrong
No technical knowledge is needed. Describe what is happening with your computer, and we’ll explain the next step.
Get help now →
