PRIVACY & COOKIES
Privacy & Cookie Policy
Your privacy matters to us.
Our Privacy and Cookie Policy explains what information PC Help 50+ collects, why we need it, how we handle it, and how cookies are used on this website.
Last updated: 3 October 2026
Privacy in simple terms
When you contact us, order a service or purchase software, we need some personal information to provide that service. We only use personal information for legitimate business purposes and handle it with appropriate care.
For more information about data protection, read the official General Data Protection Regulation (GDPR).
✓ We only ask for information we need
✓ We use your information to provide and support our services
✓ You can contact us about your privacy rights
01
Who is responsible for your information?
PC Help 50+ is responsible for the processing of personal information described in this Privacy Policy.
Business: PC Help 50+
Legal business name: Euronet Support Ltd
Business address: 43 Owston Road, Doncaster, UK
Email: hello@pchelp50plus.com
02
What information do we collect?
Depending on how you use our website and services, we may collect information such as:
- Your name
- Email address
- Telephone number
- Billing and order information
- Information about the computer problem you report to us
- Computer or operating system information that you provide
- Products or services you purchase
- Messages and other information you send to us
- Technical information associated with your use of our website where applicable
03
Why do we use your information?
We may use personal information to:
- Respond to your questions and support requests
- Contact you about a computer problem you have reported
- Process and administer orders
- Provide purchased products and services
- Arrange installation or computer support
- Provide customer service
- Maintain appropriate business and transaction records
- Improve the operation and security of our website and services
- Comply with applicable legal and accounting obligations
04
Legal basis for processing
Where the General Data Protection Regulation (GDPR) applies, our processing of personal information may be based on one or more legal grounds, including:
- Contract: when processing is necessary to provide a product or service you have requested or purchased.
- Legitimate interests: where processing is reasonably necessary to operate, support and protect our business and services, provided those interests are not overridden by your rights.
- Consent: where you have given us permission for a particular use of your information.
- Legal obligation: where we are required to retain or process information to comply with the law.
05
Orders and payments
Payments are made through Stripe. Stripe processes payment and customer details under its own privacy policy. We use the order information needed to provide your purchase and customer support.
Before payment, our website records your selected product, the agreement wording and version, the action you take to agree, and the submission date and time. A reference connects this record to the Stripe checkout. Forminator may also record the IP address used for the submission.
06
Contact and support forms
When you complete a contact or support form, we use the information you provide to understand your request, respond to you and, where appropriate, provide computer support or other services.
This may include your name, email address, telephone number, the type of problem you are experiencing and the description you provide.
07
Who may receive your information?
We do not disclose personal information unnecessarily. We may use trusted service providers where they are needed to operate our website, communicate with customers, process payments, provide hosting, fulfil services or meet legal requirements.
Our website uses HubSpot for its chat widget and visitor tools, Forminator for forms, and Stripe for payments. These providers may process information associated with those services. Where providers process information on our behalf, we take appropriate steps to protect it under applicable data protection requirements.
08
How long do we keep information?
We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including providing support, maintaining transaction and accounting records, resolving disputes and meeting legal obligations.
Different types of information may therefore have different retention periods.
10
Your privacy rights
Depending on the circumstances and applicable law, you may have rights concerning your personal information, including the right to:
- Request access to your personal information
- Ask us to correct inaccurate or incomplete information
- Request deletion of personal information in certain circumstances
- Request restriction of processing in certain circumstances
- Object to certain processing
- Request data portability where applicable
- Withdraw consent where processing is based on consent
You also have the right to lodge a complaint with the competent data protection supervisory authority if you believe your personal information has been processed unlawfully.
11
Keeping your information secure
We take reasonable technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.
12
Changes to this Privacy & Cookie Policy
We may update this Privacy & Cookie Policy when our services, website or legal obligations change. The latest version will be published on this page together with its last updated date.
YOUR PRIVACY
Have a question about your information?
If you have a question about this Privacy Policy or how your personal information is handled, please contact us.
