Questions? Wij hebben eenvoudige antwoorden.

No. You don’t need to know the technical cause of the problem. Simply tell us what is happening in your own words and we’ll help you work out the next step.

We can help with many common computer problems, including slow computers, strange messages, software problems, viruses and malware, email issues, internet and Wi-Fi problems, and getting started with Microsoft software.

Tell us what’s happening and we’ll explain how we can help. If there is a cost involved, we’ll make that clear before you decide to continue.

In many cases, no. We provide computer help remotely, so you can receive assistance from the comfort of your own home.

We guide you through the process step by step. When remote access is needed, you remain at your computer and can see what is happening on the screen.

Remote support is only started with your permission. You stay in control of your computer during the session and can end the connection when needed.

Yes. During a remote support session you can see what is happening on your screen. We also explain what we’re doing in clear, understandable language.

We will never ask you to tell us sensitive passwords such as your online banking password. If a password needs to be entered, you should enter it yourself whenever possible.

The price depends on the service you need. Our website shows the price for our main services, and we’ll explain any cost before you decide to continue.

Yes. We want our prices to be straightforward. You’ll know what you’re buying and how much it costs before making a payment.

After your purchase, we’ll guide you through what happens next so you know how to receive the help or service you’ve ordered.

Yes. If you’re unsure whether you need Windows 11, Microsoft 365 or Office, we can explain the options in plain language and help you choose the version that suits your needs.

No. Where installation is included with the product or service you purchase from us, we’ll help get the software installed and ready to use.