Terms and Conditions

These terms explain what to expect when you buy a product or request computer help through pchelp50plus.com. Please read them before placing an order.

Last updated: 3 October 2026

1. Who we are

PcHelp50Plus is the trading name of: Euronet Support Ltd

• Company registration number: 16822566
• Registered office and country,:
• Dept 302, 43 Owston Road, Doncaster, DN6 8DA, United Kingdom
• Correspondence address: Dept 302, 43 Owston Road, Doncaster, DN6 8DA, United Kingdom
• Email for orders, complaints and cancellations: hello@pchelp50plus.com
• Telephone: +44 747 699 4065
• VAT number, if applicable: not applicable

You can also reach us through our contact page.

2. Our products and services

We offer live online computer assistance, computer cleanup, software and installation help. Your product page, agreed quotation and order confirmation describe what you are buying, its duration, device limits and what is included. Installation assistance is included only where the offer says so.

Support is for devices and accounts you own or are authorised to use. We explain whether your device and software are suitable for the requested help. Physical repairs, replacement parts and recovery of lost files are not included unless expressly agreed.

3. Prices, orders and payment

Consumer prices include applicable taxes. Any additional charge is explained before you agree to pay. We do not carry out chargeable additional work without your agreement.

Your contract is formed when we accept your order and send an order confirmation. A payment receipt alone is not acceptance unless it also confirms the order. If we cannot accept or deliver your order, we explain this and refund any payment for the undelivered order.

Payment is made using the options shown at checkout, which may include Stripe. Keep your order confirmation and payment receipt. An enquiry through our contact form does not, by itself, commit you to a purchase.

4. Delivery and appointments

Software is supplied digitally using the delivery method and timing stated in the offer or order confirmation. Installation assistance and live help are arranged with you. If no delivery time has been stated, we agree one before accepting your order.

Please provide accurate contact details and let us know promptly if you need to rearrange an appointment. Availability depends on our opening hours and appointment schedule; immediate or round-the-clock assistance is not guaranteed unless specifically agreed. If we cannot provide an agreed service, we discuss a replacement appointment or an appropriate refund.

5. Live help online

We explain the steps in everyday language. You need a working internet connection for online help. If a problem prevents connection, we explain what help is possible.

If screen sharing or remote access is needed, we explain why and ask for your permission before connecting. You may end the session at any time. We ask before accessing personal files needed for the agreed task. Never share your banking password, PIN or payment verification codes with us.

We work with reasonable care and skill, but cannot promise to solve every problem or guarantee that a device will never develop another fault or security issue. If a task falls outside the agreed service, we explain your options before proceeding.

6. Your files and accounts

Please keep a current backup of important photos, documents and other files. Tell us if you do not have one so we can discuss the next step before making changes. Do not delete files or change settings during assistance unless we agree that step with you.

Keep your account details private and use software legally. We do not bypass licence restrictions or access accounts without authorisation. Having no backup does not remove your legal rights or automatically exclude our responsibility for a mistake we make.

7. Software licences and subscriptions

Software is subject to the publisher’s licence terms and the requirements described in the offer. These may cover device limits, account requirements, permitted use and subscription length. Publisher terms do not remove your statutory rights against us as the seller.

An offer described as “no renewal” does not automatically renew through us. For any recurring offer, its price, billing frequency, renewal arrangements and cancellation method must be disclosed before purchase. A one-off purchase does not authorise future recurring charges. Any separately agreed subscription with a publisher is governed by the terms you accept with that publisher.

8. Changing your mind

For consumer purchases made online, a 14-day cancellation period generally applies from the date the contract is concluded for services and digital content. You can cancel by sending a clear statement to the email above or through our contact page. Include your name, order number if available and the purchase you wish to cancel. The optional form below may also be used.

If you ask us to start a service early

We ask for your express request before starting during the cancellation period. If you then cancel before completion, you may owe a proportionate amount for the work already provided, where the legal conditions have been met. Your cancellation right ends after full performance only if you expressly agreed to early performance and acknowledged that consequence beforehand.

If you want digital content supplied immediately

For digital content not supplied on a physical medium, the cancellation right is lost when supply begins only where the required prior express consent, acknowledgement of losing that right and contract confirmation have been provided. Payment, receipt of a key or acceptance of these general terms alone does not replace those requirements.

Where a cancellation refund is due, we reimburse you within 14 days of being informed, using the original payment method unless you agree otherwise, without a refund fee. Cancellation exceptions do not remove your rights if a product is faulty or a service is not supplied as agreed.

9. Problems with a purchase

Contact us if software does not match its description, activation fails or a service has not been provided as agreed. We assess the problem and provide the remedy required by applicable law, which may include correction, replacement, a price reduction or a refund. Necessary updates for digital content or digital services are provided as required by law. A manufacturer’s warranty is additional to your statutory rights.

10. Responsibility

We are responsible for our products and services as required by applicable law. We do not exclude liability that cannot legally be excluded, including for fraud or death or personal injury caused by negligence.

Problems caused by later changes, misuse or an unrelated fault are assessed according to their cause. They may require a separate service, but this does not remove our responsibility for defective products or work we supplied.

11. Privacy

Our Privacy Policy explains how we use personal information. Any recording of assistance must be explained beforehand and handled in accordance with applicable privacy law. Buying a product or requesting help does not automatically mean you agree to marketing messages.

12. Complaints and your rights

Please send complaints to the customer service email above with your order details and a description of the problem. We aim to acknowledge complaints within two working days and give a substantive response within 14 calendar days, or explain when you can expect one.

Nothing in these terms removes mandatory consumer protections that apply to you, including protections applicable in your country of habitual residence. You retain the right to use the courts available to you under applicable law. These terms do not require compulsory arbitration.

13. Changes to these terms

The version supplied when your order is accepted applies to that order. Later changes do not retrospectively change an existing purchase. Any change to an ongoing contract must comply with applicable law and the agreed contract.

Optional cancellation form

To: EURONET SUPPORT LTD, hello@pchelp50plus.com

I hereby give notice that I withdraw from my contract for the following service or digital content:

• Service or product: ____________________
• Order number (if available): ____________________
• Ordered on: ____________________
• Customer name: ____________________
• Customer address: ____________________
• Date: ____________________
• Signature (only if submitted on paper): ____________________