HELP | Step 1 – Contact
Dear client, you just decided to contact us and make the first step to your solution.
If you have any trouble with the process and would like assistance just call.
HELP | STEP 2 – INTRODUCTION AGENT
In this help section, our agent will introduce himself and inform you about the procedure.
HELP | STEP 3 – VERIFICATION PROCESS
In this step the agent will ask you to read the compliance verification questions. Please answer them by ticking the checkboxes and fill in your email address (this is mandatory). Only when this process is done and confirmed, the agent is allowed to connect to your computer.
HELP | STEP 4 – CONNECT BY REMOTE DESKTOP APPLICATION
What to do when you are connected with one of our support agents.
Follow the instructions from the agent on the phone to download the application from the links below!
HELP | STEP 5 – EXPLAIN YOUR ISSUES
Explain our friendly agent the issues you have on your computer by showing what the problems are!
HELP | STEP 6 – FREE HEALTH CHECK
The agent will now run a few scans on your computer in order to find out where the problems come from. He will run a scan to test your utility processes and search for all kind of malicious software issues that might be present on your computer.
HELP | STEP 7 – THE SOLUTION
After analyzing the output of the scans, our friendly agent will explain the issues found on your computer and offer you a possible solution to solve the problem and prevent from happening again in the future. Once you have accepted one of the solutions offered, the only thing you need to do is relax, lean back and if you like watch the works happening on your screen.
HELP | STEP 8 – THE PAYMENT
The agent will help you through the payment process in order not to make any mistakes.
NOTE! We DISCONNECT from the remote desktop application during this process as we are NOT allowed to see or hear any payment or bank details!
HELP | STEP 9 – THE TECHNICIAN
The agent will call in the help of a professional into the remote desktop session.
You will see the name appear in the remote desktop application window.
Once the tecnician is in, the agent will leave the session and thank you kindly for your trust and order.
When our technician has done his work he will disconnect from your computer (closes remote desktop application) and give you a call to inform.
HELP | STEP 10 – ENJOY
We thank you kindly for your order and hope you will be with us for a long time.
During your subscription we support you with all computer or internet related software issues. Feel free to call when you need help! Are you happy with our service? Tell others! If not, tell us!
Questions, remarks or suggestions about the past session? Let us know!
If you do not understand the process of our remote pc repair services described above and/or you would like to have additional information on how our quality service works, just give us a call.
Our friendly technical IT support experts will explain you what kind of remote computer repair services we offer. They will ask you what kind of problems you face on your laptop, tablet, smart phone or desktop and guide you trough the process. We can resolve the issues regarding security, slow processing or updates. We operate our remote virus removal via Anydesk. In general we focus on 50+ consumers and small businesses but of course that does not exclude any other party.
Especially the remote virus removal service will make your machine much faster and much more secure. Call us now!
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