HELP | Step 1 Contact
Dear client, you just decided to contact us and make the first step to your solution.
If you have any trouble with the process and would like assistance just call
STEP 2 | INTRODUCTION AGENT
In this help section, our agent will take you to his personal page and introduce himself with a small biography and his photo. Always nice to see the face, don’t you agree?
HELP | STEP 3; VERIFICATION PROCESS
In this step the agent will ask you to read the compliance verification questions asked. Please answer them by ticking the checkboxes. Only when all checkboxes are answered with a ‘YES’ the agent is allowed to connect to your computer.
STEP 4; CONNECT BY TEAMVIEWER
What to do when you are connected with one of our support agents.
Follow the instructions from the agent on the phone to download Teamviewer/Anydesk from the links below!
HELP | STEP 5; EXPLAIN YOUR ISSUES
Explain our friendly agent the issues you have on your computer by showing what the problems are!
HELP | STEP 6; FREE HEALTH CHECK
The agent will now run a few scans on your computer in order to find out where the problems come from. He will run a scan to test your utility processes and search for all kind of malicious software issues that might be present on your computer.
HELP | STEP 7; THE SOLUTION
Our friendly agent will explain the issues present on your computer and offer you the professional solution.
Once you have accepted one of the solutions offered the only thing you need to do is relax, lean back and if like watch the works happening on your screen.
STEP 8; THE PAYMENT
The agent will help you through the payment process in order not to make any mistakes.
NOTE! We DISCONNECT from Teamviewer during this process as we are NOT allowed to see or hear any payment or bank details!
HELP | STEP 9; THE TECHNICIAN
The agent will call in the help of a professional into the Teamviewer/Anydesk session.
You will see the name appear in the Teamviewer/Anydesk window.
Once the tecnician is in, the agent will leave the session and thank you kindly for your trust and order.
When our technicians have done their works they will disconnect from the Teamviewer
/Anydesk and give you a call to inform you!
FINAL STEP 10; ENJOY AND BE SAFE
We thank you kindly for your order and hope you will be with us for a long time.
During your subscription we support you with all computer or internet related software issues. Please call when you need the help, but alway make sure you talk to us!
Are you happy with our services, tell others if not tell us!
Questions, remarks or suggestions about the past session? Let us know!
If you do not understand the process remote pc repair services described above and you like to have additional information on how our quality remote support works, just give us a call.
Our friendly technical IT support experts will explain you what kind of remote computer repair services we offer. They will ask you what kind of problems you face on your laptop, tablet, smart phone or desktop and guide you trough the process. We can fix the issues regarding security, slow processing or updates. Our remote access virus removal we operate via teamviewer. In general we focus on 50+ consumers and small businesses but of course that does not exclude any other party.
Especially the remote virus removal service will make your machine much faster and much more secure. Call us now!
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