PcHelp50Plus was founded by a few enthusiastic computer experts who saw the need of a support platform to help the senior user and small businesses. The team considers transparancy, compliance and customer satisfaction the cornerstones of succes.
These principles and values have been built into the DNA of PcHelp50Plus, which today the #1 runner up European Internet Security, Help and Support companies. Our supreme team of friendly and certified IT-experts are available 365 days a year profiding professional Remote IT Technical Support to private users and small businesses.
We do business under Dutch law, with registration in chamber of commerce in the Netherlands. Our support office is based in Malaga, Spain, which is one of Europe’s most popular tourist destinations. Almost all nationalities and main languages are drawn to Costa del Sol’s sunny weather and fascinating lifestyle. We have a special team with Remote Computer Tech Support for every country in Europe. Our support is in almost every European language with highly motivated and native speaking agents and IT experts available ready to give you the very best service!
All our agents and computer experts go through an intensive training, not just to learn how to do their jobs but to learn how to deal with the clients in this market. 80 to 90% of our clients are 50+ years of age and need a different approach. The seniors are in general not that familiar with the internet and computer science. Therefore the training is focused on patience and simplifying the issues in an understandable language. After all, only when the clients understand their issues they will be able to make the right decision. Step by step we guide people through the process starting in the simplest way that these clients understand best. The phone! We offer a simple 6 step approach in which the client call in on a toll free number and explains the problem in general. Of course many times they only know a fraction of what goes wrong on their computers. In the second step the agent introduce him or herself on their own private page, including a profile picture and a small biography. In the third step the agents sets up a remote connection via a remote desktop application. They make sure the client feels comfortable and secure by going through some security questions.
In the fourth step the agent will give the client to opportunity to show in his or her way where they face problems. Many time they have no clue how to express that in words so the best option is visual. In this step the agent makes notes to understand the issues better and will move to step five. In this step the agent does a deep scan in the system and files of the client without entering any private folders. As a client you can follow every step of the process. This sixth step is a so called health check on the system and the report will show which issues are there to be solved.
The explanation of the found issues is an important part in the whole process. Step by step the agent will explain the issues found and what harm they might do on the clients system. After all how can you decide what to do if you have no clue what are the problems, right!
The solutions for every client vary of course but are all found in the all in one package we offer our clients. This one stop solution is especially for elderly people the perfect option. They get confused by all the different offers on the internet for partial solutions for different parts of the computer. Many times they just buy and hope it will solve the issues. In one our packages the solution is always there because our technicians are full stack computer experts with knowledge of every part and almost every application available. If they don’t know, they will find out for you and get back to you! We hope that you are convinces after reading our story and enjoy our services.
All our software products and service tools are AppEsteem certified and we work within the GDPR regulations set by the European Union.
For further information, please do contact us here!